This tip can save you $50 to $150+ on your next Xerox Printer Order

English: Xerox headquarters in Norwalk, Connec...

Xerox headquarters in Norwalk, Connecticut (Photo credit: Wikipedia)

You have babied your printer or MFP for months and now you have decided it is finally time to take the plunge and get a new model.  The timing of your purchase can save you $50 to $150+ depending on when you pull the trigger on your purchase!

Here is a little known fact that most consumers don’t know.  Each month  ( usually around the 20th) Xerox distributors will offer a “Xerox Floor Day”.    During these floor days, certain products will be available at meaningful discounts.  How much are these discounts?  It usually depends on the models, but the discounts can range from $50 to $150 up.   These floor days are usually not advertised, so if you are a savvy buyer, you can ask your dealer when the next Xerox Floor day and which models will be offered at a discount.  Take advantage of these discounts available to you and Happy Shopping!

For more information on Xerox Floor Day discounts, email or call 800-613-6667

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MCE Sponsors Employees In Triathlon


For the second year in a row, MCE sponsored employee participation in a local triathlon on Sunday, September 29th.

The event this year was “Tri The Creek” at Potato Creek State Park.  The employees participated in the sprint which was a 500 meter swim, 12 mile ride and 3 mile run.

mike bike crop

The weather was crisp and fall like and the rain cleared just prior to the event.   The water temperature was a cool 68 degrees.

tony run crop

mike and tony crop

When asking Tony Rincon how he felt about the event, he said “other than having to psych myself up for the cold swim, the temperature for the ride and run was ideal”.

MCE only had two participants this year, we hope for more in the coming years.

MCE encourages a healthy life style and supports these types of activities.

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David: 1 Goliath: 0

English: The East Race in South Bend, Indiana.

The East Race in South Bend, Indiana.  Not  MCE’s Basement!  (Photo credit: Wikipedia)

Have you ever tried to fight City Hall? How about the Federal Government? It is not for the faint of heart or for one that does not have staying power!

In 2008, MCE purchased a building at least ½ mile from the St. Joseph River and many feet above reasonable flood stage. In fact, I will go as far to say, if MCE were ever affected by a St. Joseph River flood, then the city of South Bend Indiana would cease to exist.

Even despite our distance from the river, we were identified as being in a 100 year flood zone. Common sense told me this could not possibly be true, so after hiring a surveyor and spending several thousand dollars, the “journey of a thousand phone calls began”.

The motivation for getting a company out of a flood zone is simple; do it and you save your company $3,000 a year in flood insurance. We were on a mission!

I am happy to report that on July 30th, 2013 (almost 5 years after the process started), we were notified that our persistence and efforts paid off.

Its official!

MCE ‘ s location is no longer considered part of the 100 year flood zone. So if you decide to drop your printer, mfp or plotter off at our location for service, you can be confident that we will still be here after a heavy rain. We look forward to seeing you!

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Say No To Lexmark Upgrade

Lexmark Upgrades Can Lock End Users into Lexmark brand Toners

Recently reported by Static Control Components, On January 12th 2011, the Office of Fair Trading and the Trading Standards institute in the United Kingdom confirmed they are investigating complaints that Lexmark has upgrades that lock out third party remanufactured cartridges to those printers.

End users customers previously happy with remanufactured cartridges were duped into accepting an upgrade that promised to “improve” users printers, but has now locked them into using ONLY original Lexmark cartridges. End users have found that the upgrades are irreversible and their printer will not work until all cartridges are original Lexmark®cartridges. Consumers claim this is an anti-competitive and restrictive practice. Beware. It could easily happen to YOUR inkjet and laser Lexmark (Dell and IBM equivalent) printer.

Stop Lexmark. Stop Dell. Stop IBM

Say NO to any upgrade on all Lexmark (Dell and IBM equivalent) printer. Keep your FREEDOM TO CHOOSE. Save Money, Save Oil, Create Local Jobs, Be Green!

Email or call today for a FREE WARNING LABEL for your printers to remind your fellow employees to say NO to any upgrades.

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Creatively resolving problems resulted in stronger relationship with client

We do business with a certain supermarket chain, a very important client. At one point some 10  years ago, they decided they would contract with a large office supply company for a variety of things including toner.

My IT manager contact at the supermarket said “Mike, there’s nothing I can do, we’re going to do this– the decision to buy toner is out of my hands. You can still provide service for us.”

I didn’t want to lose this account…

I have some very good employees; the average tenure is now over ten years.  As a team, we went into the war room and figured out how to create a win-win situation for our client.
During this process, the concept of managed print services  as an option for our customers was born.  So we evolved together. We figured out how to build a better mousetrap.

We presented a solution in the form of  bundled service and supplies…

The customer no longer had to pay for inventory or equipment repair on an a la carte basis, nor did they have to worry about managing their 100+ print devices.  The client gave it some thought. It took a little time, and decided it was a solution that would work.  Now we’ve forged a very strong relationship with them.

The beginning of a reinvention…

When we decided that we wanted to become a managed print provider, not only supplying toner, but completely manage the service and equipment  for our clients, many good things began to happen.  It has been 10 years since that watershed moment.

Key philosophy behind what we did…

We repackaged our sales and service in a way that made more sense for the customer. We call it our Total Print Solution (TPS for short). We now manage nearly 25 million print pages per year  (and climbing) under TPS.

We found that many clients are very eager to relinquish the headaches associated with ordering supplies, scheduling service calls and replacing broken print devices.  We simplified the process and took care of our customers’ need.  The net result is an offering that our customers love because it makes their lives easier!

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Imagine if your auto dealer only sold you the brand and model that was best-in-class!

A Chevy dealer may know that Toyota has a better machine in a particular class, but they’re still going to market their car or truck as though it’s the best; since they can’t sell the best machine in that class, they don’t have any other choice but to present you with the best reason to buy.

They may show you the specific features in that particular class where their vehicle is slightly superior. Or they may steer you to a different class of vehicle (something you didn’t know you needed), or they may focus on the benefit of having their dealership there to service the car.  They might simply narrow in on the fact that their brand is the only brand you’ve ever bought before.

It may not exactly be deceptive, but since they can only sell one make, they’re going to do their best to convince to buy from them for some reason.

The Return of the Car from Antananarivo

A decision we made early on was not to be “married” to any one manufacturer.  

A practice common by most large copier dealers is to pick a brand and sell it exclusively.  We decided to choose among all companies the machines that were best-in-class.

We pick and choose which printer, fax, or mfp we promote based on performance, cost of ownership , and customer satisfaction, and it has worked really well.  Based on your needs, we’ll always offer you the better brand.

Other dealers will sell only the brand they represent, and on top of that, they’re on a quota. You don’t see this best-of-class promotion in large copier dealerships. We’re unique in the sense in that we’re not involved in any one-brand-specific alignment.

MCE is authorized to do service in multiple brands, but we’re not required to meet really stringent quotas to keep our dealership up with any of the suppliers. We established this philosophy in the early 1990s and the principle remains intact.

Our relationship with HP, Xerox, Lexmark and Brother allow us to provide the best print equipment suited for your needs and provide first class service and support.

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Do you remember typewriters?

English: my typewriter

(Photo credit: Wikipedia)

Unlike quite a few people in the workforce today– those under the age of 35– I still remember when people used typewriters. I’m talking about a mere twenty years ago. This was before Microsoft Windows. It was before the Internet was widely used.

There were some chat rooms and a few advanced users were beginning to put up web sites, but that was experimental and mostly for fun. Few businesses thought you had to have a website, but it’s virtually impossible to run a business without one today.  E-mail was a thing of the near future.  The United States Postal Service was still solvent.

At that time, students could graduate from both high school and college without taking a computer course. Their school worksheets had been mimeographed. (Remember that blurry blue ink?)

Now, I think of 1992 as the new 1892, which was an era just before the invention and widespread use of the automobile.

MCE Started as toner remanufacturer in 1992 in my basement. Some administrative assistants weren’t crazy about making the change to computers and printers, but we had the foresight to see what was coming and began remanufacturing HP toner cartridges in my basement in 1992.

We incorporated in ’94 and at that time running the company became my full time job.

It was a wild frontier!

The typewriter was going out of style, the laser printer was new on the scene and there was a lot of opportunity.  HP was the leader in laser printer technology.   As the population of printers grew,  so did the demand for HP printer service in South Bend and Elkhart.

English: An HP LaserJet 4100TN / 4100-TN laser...

An HP LaserJet 4100TN / 4100-TN laser printer.  (Photo credit: Wikipedia)

As our customer base grew, people asked for additional services: they wanted fax and copier repair services.   So we became HP, Xerox and Brother authorized for service.   Soon enough our clients appetite for more products grew,  so we started selling OEM supplies, and rounded out our offering with new and refurbished HP printers and mfp’s.

When you first get started,  you do everything.

I was the salesman, ran deliveries, built toner cartridges myself, and of course I did the invoicing. I remember one November evening I had to deliver something to a client in Valparaiso, and my wife rode with me just to spend some time together. I was working sixteen hours a day and it cut into family time.

Shortly after we dropped our product off for the client, my wife went into labor. Fortunately I wasn’t forced to make a decision between delivering toner or delivering a baby!

That’s how I can remember when the business started. I was in my first year of business when my second child arrived. Now he’s a sophomore at Purdue. Twenty years later, I’ve raised my kids and a business. It gives you a whole new perspective on what it means to say we’ve been in business for twenty years.


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